Updated: July 16, 2026
At Ignite Conversions, we back our flat-rate website fixes with a straightforward 24-Hour Resolution Guarantee. If we cannot fix the specific issue you purchased within 24 hours of receiving backend access, you will receive a full refund. No hoops, no arguments. And if for any reason you are not 100% satisfied, you will receive a full refund.
The 24-Hour Window & Access Prerequisite
Our resolution countdown begins only after we receive all needed and valid, working credentials (such as WordPress admin, Shopify staff access, hosting control panel, or DNS manager) necessary to diagnose and fix your issue.
Immediate Refunds
If we log in, investigate, and determine that the issue is a systemic platform outage (e.g., Shopify’s global checkout servers are down) or structurally unfixable within our service scope, we will immediately cancel your ticket and issue a 100% refund.
Partial or Non-Refundable Scenarios
If you change your mind after work has already commenced, or if you refuse to provide the necessary secure access credentials to let our developers perform the work, we cannot issue a refund.
Dispute Resolution & Reversals
If you believe a resolved issue has recurred or was not fixed correctly, please notify us immediately. We are committed to your success and satisfaction, and we want to get this fixed right.
14-Day Post-Fix Support
We guarantee our specific fix for 14 days. If the exact same issue breaks again within this window, we will repair it free of charge.
Contact Us First
Please email support directly at support@igniteconversions.com. We resolve manual refund requests within 1 business day.